Last Updated: September 8, 2026
 

Thank you for supporting Love My Artist! We take great pride in creating and curating high-quality original art, handmade products, digital media, and custom items.

Please review our policies below regarding shipping, delivery, returns, exchanges, cancellations, and damaged items.
 

1. HAPPINESS GUARANTEE

I want you to feel good about your Love My Artist purchase. If something is not right with your order, please contact me and I will work with you to find a fair solution within the terms of this policy.

Custom, personalized, digital, and made-to-order items remain subject to the final-sale terms outlined below.

2. SHIPPING & DELIVERY

Shipping rates are based on the product type and destination and are shown at checkout before you complete your purchase.

Because Love My Artist offers several types of products, orders may be produced or shipped from different locations. Some items are packaged and shipped directly by Love My Artist, while others may be professionally produced and fulfilled by a trusted production partner.

If your order contains multiple product types, your items may arrive in separate packages or on different days.

Tracking information will be provided when available.

International shipping is available to supported destinations. International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

3. STANDARD PHYSICAL PRODUCTS — RETURNS & EXCHANGES

Eligible standard, non-personalized physical products may be returned within 14 days of delivery. To qualify for a return, the item must be unused, undamaged, and returned in its original condition. Eligible items may include standard greeting cards, prints, ACEO artwork, and other non-personalized products unless the product is identified as custom, personalized, made-to-order, or final sale.

Please contact Love My Artist before returning an item so I can provide return instructions. Items returned without contacting me first may not be eligible for a refund. Unless the return is the result of an error by Love My Artist or a damaged or defective product, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.

4. FINAL SALE & NON-RETURNABLE ITEMS

The following items are generally final sale and are not eligible for standard returns or exchanges:

• Custom or commissioned artwork

• Personalized products

• Digital products or downloadable files

• Made-to-order products

• Products created specifically to a customer's requested specifications

• Gift cards

• Items marked final sale

• Handmade or specially produced items where noted in the individual product description

This may include certain professionally produced canvas wraps, specialty products, ornaments, footwear, apparel, or other items that are created or manufactured specifically after an order is placed. If one of these items arrives damaged, defective, or incorrect, please contact me. Final sale does not mean I will leave you with a damaged or incorrectly produced order.

5. CANCELLATIONS & CUSTOM ORDERS

Standard in-stock orders may be cancelled within 1 hour of purchase, provided the order has not already entered processing, production, fulfillment, or shipping.

Because some items begin production shortly after an order is placed, I cannot guarantee that a cancellation request received after the one-hour window can be accommodated.

Custom and commissioned projects may have separate cancellation, payment, revision, and refund terms depending on the project. Please review the Custom & Commissioned Policy for additional information.

6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact Love My Artist as soon as possible.

Please include:

• Your name and order number

• A brief description of the issue

• Clear photographs showing the damage, defect, or incorrect item when applicable

Depending on the circumstances, I may offer a replacement, refund, store credit, or another appropriate solution. Please do not discard damaged products or packaging until the issue has been reviewed, as photographs or additional information may be needed.

7. LOST, STOLEN OR UNDELIVERABLE PACKAGES

If tracking shows that your package has been lost in transit or appears to have stopped moving for an unusual period of time, please contact me and I will help determine the appropriate next step.

Love My Artist is not responsible for packages delivered to an incorrect address supplied by the customer or packages that are confirmed as delivered and later lost or stolen.

If you notice an address error after placing your order, contact me immediately. I will do my best to correct it before processing or shipment, but changes cannot be guaranteed once fulfillment has begun. Packages returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges to be sent again.

8. HOW TO START A RETURN OR REPORT A PROBLEM

If you have a question about an order, need to request an eligible return, or have received something damaged or incorrect, please contact me through the Contact Love My Artist form on the website. Please include your name, order number, and a brief description of the issue. Do not send an item back without contacting Love My Artist first.

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