1. What types of products does Love My Artist offer?

Love My Artist offers original artwork, handmade-art greeting cards, digital images, custom videos, personalized lyrics, commissioned artwork, and other creative pieces designed to celebrate meaningful moments and stories.

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2. Are your greeting cards handmade?

Every greeting card design begins with an original piece of artwork created by hand. I use a variety of traditional and mixed-media techniques to create each original piece, adding the colors, details, lines, and finishing touches myself.

The greeting cards are printed reproductions of that original handmade artwork. This allows the character and details of the original piece to be shared as a greeting card while the original artwork remains its own one-of-a-kind creation.

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3. Will the colors look exactly like they do on my screen?

Every effort is made to represent the artwork and products as accurately as possible. However, colors may vary slightly because monitors, phones, tablets, printers, paper, and individual device settings display and reproduce color differently.

These minor color variations are normal and are not considered defects.

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4. How much is shipping?

Shipping rates are based on the product type and are shown at checkout before you complete your purchase.

You’ll always be able to review the shipping cost before placing your order.

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5. Do you ship internationally?

Yes. International shipping is available to supported destinations. Shipping options and costs will be shown at checkout based on your destination. If you have trouble entering your address, don’t see a shipping option for your country, or run into any other issue, please reach out through the Contact Love My Artist form and I’ll be happy to help.

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6. How long will it take for my order to ship?

Processing times may vary depending on the product, so please refer to the individual product listing for the estimated processing time for your order. 

 

Processing time is the time needed to prepare your order before it is given to the shipping carrier and is separate from the estimated shipping or delivery time.

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Once your order ships, you will receive shipping confirmation and tracking information when tracking is available.

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7. Can I return or exchange an item?

Eligible non-custom physical products may be returned in accordance with our Shipping, Returns & Happiness Guarantee.

 

Custom, personalized, commissioned, and delivered digital products have different return and refund restrictions because they are created or delivered specifically for the purchaser.

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Please review the Shipping, Returns & Happiness Guarantee for complete eligibility requirements and instructions.

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8. What happens if my order arrives damaged, defective, or incorrect?

Please contact Kara at Love My Artist as soon as possible if your order arrives damaged or defective, contains the wrong item, or is missing something. You may be asked to provide your order information and photographs of the product and packaging so the issue can be evaluated. If the problem is confirmed, Love My Artist will work with you to provide an appropriate replacement, refund, or other resolution.

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9. How do digital downloads work?

Digital products are delivered electronically after purchase. No physical item will be shipped.

Depending on the product, your file may be provided through a download link, email, or another electronic delivery method.

Please download and safely save your purchased files after receiving them.

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10. Can I use a purchased digital image commercially?

Unless a product listing specifically includes a commercial license, digital products purchased from Love My Artist are for personal use only. Digital files may not be resold, redistributed, shared, reproduced for commercial resale, uploaded to file-sharing or resale platforms, or used to create products for sale without written permission from Kara at Love My Artist.

Copyright and intellectual-property ownership remain with Kara at Love My Artist unless otherwise expressly agreed in writing.

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11. How do custom commissions work?

Start by submitting your idea through the Love My Artist Custom Commissions form.

Tell me about your vision, including the type of project, colors, inspiration, special meaning, photographs or other materials, and any details that are important to you. Once I review your request, we can establish the project details, pricing, estimated timeline, deliverables, and any revisions included with the project.

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Custom work may include commissioned artwork, personalized videos, custom lyrics, digital creations, and other creative ideas we develop together.

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12. Can I request changes to a custom project?

Yes. Revisions may be requested during the proof or review stage within the revision allowance included with your particular project. Please review your proof carefully for spelling, names, dates, colors, placement, layout, and other details. Once you approve the final proof, the project is considered approved. Changes requested after final approval are not included and may require an additional fee. Requests that substantially change the original project concept or scope may also require an additional fee.

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13. Can I send my own photos, video clips, music, or other materials for a custom project?

Yes. Customer-provided photographs, video clips, text, music, and other materials may be incorporated into a custom project when appropriate. By providing materials to Love My Artist, you confirm that you own them or have permission from the appropriate rights holder to use them for the requested project. Please do not submit copyrighted or other protected material that you do not have permission to use. If needed, we can create original elements together, such as custom lyrics, music, or other creative content, to help bring your idea to life in a unique way.

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14. Who owns the copyright to Love My Artist artwork?

Unless otherwise agreed in writing, Love My Artist retains copyright and intellectual-property ownership of its original artwork, illustrations, designs, videos, lyrics, digital creations, and other original creative work. Purchasing an original piece, greeting card, digital file, or custom creation does not automatically transfer copyright ownership. Customers receive the right to use the purchased item for the purposes described in the product listing or project agreement.

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15. How can I contact Love My Artist?

Have a question about an order, product, digital download, custom project, or anything else? Please use the Contact Love My Artist form on our website and I’ll respond as soon as I can.

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